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Tag Archives: guest service
Timberlake Tuesday and other “old school” marketing ideas that work
Rewarding our loyal customers … doesn’t have to be about hard dollars, but creating a more “thoughtful” experience with us. Sometimes the best solution is the simplest. It is as old school as talking face-to-face, instead of texting or emailing … Continue reading
I hired a man on his looks alone. And boy was it worth paying for.
I hired a man on his looks alone. And boy was it worth paying for. A friend pointed out “You did what men usually do. You chose someone for their looks alone!” Guilty as charged. I hired a man for … Continue reading
We Graciously Sincerely Apologize You Schmuck
I gave the customer the refund. But I wanted them to feel bad about it. Several years ago, I was in the Reno Raving office bitching about a refund to a customer. I didn’t feel that they deserved it. I … Continue reading